Terms and Conditions for Purchasing Goods on 5w30.lt
1. Definitions
1.1. Seller
The individual or legal entity specified in the Goods Order, whose goods are sold on the website www.5w30.lt in accordance with these Terms and who is responsible for fulfilling the Buyer's order. The details of the Seller with whom the specific goods purchase-sale contract is concluded are provided in the Goods Order.
1.2. 5w30.lt
The website located at www.5w30.lt, where the Seller's goods are sold, administered by the private legal entity UAB "GD Group," registered at the Vilnius branch of the Register of Legal Entities, Center of Registers of the Republic of Lithuania. Company code: 302505246, VAT code: LT100005416214, registered office address: Švitrigailos g. 11K-109, LT-03228 Vilnius, correspondence address: Radvilėnų pl. 6-R1, Kaunas. In these Terms, 5w30.lt is also understood as the Seller regarding the goods sold by it.
1.3. Buyer
A capable natural person, i.e., a person who has reached the age of majority and whose capacity is not restricted by court order; 2) A minor aged 14 to 18 years with parental or guardian consent, except in cases where the minor is emancipated; 3) A legal entity.
1.4. Parties
The Buyer and the Seller collectively.
1.5. Personal Data
Any information about a natural person whose identity is known or can be directly or indirectly determined, particularly by reference to an identifier such as a name, personal identification number, location data, or internet identifier, or one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person.
1.6. Terms
These "Terms and Conditions for Purchasing Goods on 5w30.lt," which apply to each purchase made by the Buyer on 5w30.lt and to every purchase-sale contract concluded between the Buyer and the Seller.
1.7. Account
The result of the Buyer’s registration on 5w30.lt based on the Terms, which creates a personal account that stores the Buyer's personal data and order history.
1.8. Privacy Policy
A document approved by 5w30.lt, which outlines the main rules for collecting, storing, processing, and retaining Personal Data when using 5w30.lt. The privacy policy of 5w30.lt does not cover the processing of Personal Data by the Seller. The processing of Personal Data by the Seller is done according to the Seller's established procedures. Before purchasing goods and concluding this contract with the Seller, the Buyer should familiarize themselves with the Seller's data processing policy.
1.9. Contract
The purchase-sale contract for specific Goods concluded between the Buyer and the Seller, which is considered concluded upon Order confirmation, i.e., from the moment of Order submission. Each Contract concluded between the Buyer and the Seller is deemed to have terms identical to these Terms and is always executed by the Parties in accordance with these Terms.
1.10. Order
An order for Goods, specifying the Goods the Buyer wishes to purchase from the Seller, indicated in the same order.
2. General Provisions
2.1. Buyer Confirmation
The Buyer confirms the Terms by reading them and checking the box next to the statement "I have read and agree with the terms and conditions for purchasing goods on 5w30.lt." The Terms confirmed in this way are a binding legal document for the Parties, establishing the rights and obligations of the Buyer and the Seller, the conditions for purchasing goods and paying for them, the procedures for delivering and returning goods, the responsibilities of the Parties, and other conditions related to the purchase-sale of goods on 5w30.lt.
2.2. Account Creation
By creating an account on 5w30.lt, the Buyer confirms the Terms at the time of initial registration. Once the Buyer confirms the Terms during the initial registration (account creation), the Terms apply to all purchases made by the Buyer on 5w30.lt and to all purchase-sale contracts concluded with Sellers until the updated Terms are published. After updating the Terms, they apply in the manner discussed in this section from their publication on www.5w30.lt.
2.3. Eligible Buyers
Only Buyers as defined in Section 1.3 of the Terms are eligible to purchase on 5w30.lt. By confirming the Terms and familiarizing themselves with the Privacy Policy (Section 2.4 of the Terms) and the rules for using 5w30.lt, the Buyer confirms their right to purchase goods on 5w30.lt.
2.4. Amendments to the Terms
5w30.lt reserves the right to change, correct, or supplement the Terms when necessary or under circumstances provided by the laws of the Republic of Lithuania. Buyers will be informed of these changes upon logging into their Account or when purchasing goods from the selected Seller after the new version of the Terms comes into effect.
2.5. Privacy Policy
The Buyer must familiarize themselves with the 5w30.lt approved and publicly announced Privacy Policy. The Buyer's Personal Data will also be transferred to the Seller from whom the Buyer is purchasing goods and will be processed according to the Seller's established procedures.
2.6. Communication via Email
If the Seller is required or has the right to provide the Buyer with information or documents via email, the Buyer is responsible for providing a functioning and owned email address to the Seller.
3. Ordering Goods and Creating Legal Relations
3.1. Order Methods
The Buyer can order goods on 5w30.lt by choosing one of the following methods:
Online by registering on 5w30.lt (by entering their registration name and password);
Online without registering on 5w30.lt;
By phone.
3.2. Required Information
When ordering goods using one of the methods specified in Sections 3.1.1 - 3.1.2 of the Terms, the Buyer must provide the necessary Personal Data in the appropriate fields in the 5w30.lt system, which are processed according to the Privacy Policy.
3.3. Orders by Phone
Goods ordered by phone or in stores are executed in accordance with the Terms and are subject to the provisions of the Privacy Policy. By placing an order, the Buyer agrees to the Terms and their application.
3.4. Legal Relations and Contract Conclusion
When the Buyer, having selected the desired goods or services and forming a shopping cart, completes all the order steps, the last of which is the selection and confirmation of the payment method, it is considered that legal relations of purchase-sale have arisen between the Seller and the Buyer, and a purchase-sale contract is concluded. The Buyer is informed about the order confirmation by a notification sent to the Buyer's specified email. The Seller sends the Buyer a link to the current Terms together with the order confirmation to the email address provided by the Buyer.
3.5. Instructions in Lithuanian
By confirming the Terms, the Buyer agrees that the instruction in Lithuanian for the ordered goods will be provided no later than at the time of delivery to the Buyer's specified email address. All essential information about the goods and their properties is provided in the Seller's description of the goods on 5w30.lt.
3.6. Order Storage
Each Buyer's order is stored in the 5w30.lt database according to the procedure specified in the Privacy Policy.
4. Buyer's Rights
4.1. Purchase Rights
The Buyer has the right to purchase goods and order services on 5w30.lt according to these Terms.
4.2. Right to Cancel an Order
The Buyer has the right to cancel the order in the manner specified in these Terms.
4.3. Right to Withdraw from the Contract
The Buyer has the right to withdraw from the Contract in the manner specified in these Terms.
4.4. Right to Return Goods
The Buyer has the right to exchange or return purchased goods according to the procedure specified in the Terms.
4.5. Other Rights
The Buyer has other rights stipulated in these Terms, the Privacy Policy, the rules for using 5w30.lt, and the laws of the Republic of Lithuania.
5. Buyer's Obligations
5.1. Compliance with Terms
When using 5w30.lt, the Buyer must fulfill their obligations, comply with these Terms, the Privacy Policy, the rules for using 5w30.lt, and other conditions clearly specified on 5w30.lt, and not violate the laws of the Republic of Lithuania.
5.2. Payment and Acceptance of Goods
The Buyer must pay for the ordered goods or services and accept them in the manner specified in these Terms. If the Buyer chooses to pick up the goods in-store, they must collect them within the specified time frame indicated in the Terms.
6. Seller's Rights
6.1. Order Cancellation
The Seller has the right to cancel the Buyer's order without prior notice if the Buyer, choosing the payment methods specified in Sections 8.2.1 or 8.2.2 of the Terms, fails to pay for the goods within 3 (three) working days.
6.2. Contacting the Buyer
When the Buyer chooses the payment method specified in Section 8.2.3 of the Terms, the Seller has the right to contact the Buyer using the details provided in the order if there are any uncertainties regarding the information in the order. The delivery term in this case begins from the day the Seller contacts the Buyer. The Seller reserves the right to cancel the order without prior notice to the Buyer if the Seller fails to contact the Buyer within 2 (two) business days after the order is placed.
6.3. The Seller has the right, at its discretion and without separate consent from the Buyer, to split the purchase of goods selected by the Seller (goods of a specific seller contained in the cart) into separate orders, unless the Buyer wishes to purchase the goods in the cart by providing a single common order before order confirmation. In the event of such a split, the cost of additional services related to the specific order (e.g., delivery, installation, etc.) is divided accordingly among the separate orders and is calculated separately for each order, therefore it may differ from the service prices indicated in the description of specific goods. The Seller has other rights established in these Rules, the Privacy Policy, other documents of 5w30.lt, and the laws of the Republic of Lithuania.
7. Seller's Obligations
7.1. The Seller undertakes to fulfill the Buyer's orders in accordance with the provisions of these Rules and communicate with the Buyer through the means of the 5w30.lt website and never communicate with the Buyer through any other channels, except as directly provided in these Rules or on the 5w30.lt website. Hereby, the Buyer and the Seller clearly confirm that any communication regarding the execution of an order, conducted outside the 5w30.lt website (system), does not bind the parties and is not obligatory for them.
7.2. The Seller undertakes to provide the Buyer with information in the 5w30.lt system clearly and comprehensibly, as established in Article 6.228-7 of the Civil Code of the Republic of Lithuania.
7.3. The Seller undertakes to respect the Buyer's privacy and process the Buyer's Personal Data only in accordance with the Rules, Privacy Policy, 5w30.lt Terms of Use, and the laws of the Republic of Lithuania and the European Union.
7.4. 5w30.lt undertakes to inform the Buyer, before submitting the order, about the suspension or termination of significant 5w30.lt functions related to the execution of the order, as well as the changes specified in clauses 6.2 – 6.3 of the Rules. Providing information in the 5w30.lt Account or 5w30.lt electronic commerce website is considered appropriate notification. When the Buyer's order is already accepted for execution, the Buyer is informed about the suspension or termination of significant 5w30.lt functions related to the execution of this order by one of the contact details specified by the Buyer (phone, SMS message, or email).
7.5. Under the conditions provided in the Rules, the Seller undertakes to provide the Buyer with the goods ordered by the Buyer and accepted for return by the Buyer.
7.6. In the event that, due to significant circumstances, the Seller is unable to deliver the ordered goods to the Buyer, 5w30.lt may offer the Buyer a similar or analogous product, informing the Buyer via one of the contact details specified by the Buyer (phone, SMS message, or email). If the Buyer does not agree to replace the item with another similar or analogous item sold by another Seller, the Seller who is unable to deliver the Buyer's selected item undertakes to refund the Buyer the money paid within 14 (fourteen) business days, if advance payment was made, and in all cases to cancel the order.
7.7. In the event that within 3 (three) business days from the submission of the proposal, the Buyer confirms through one of the contacts specified on the 5w30.lt electronic commerce website that they agree to replace the item with another item available for sale, the Seller undertakes to refund the Buyer the funds paid for the item that the Seller cannot deliver and compensate for the price difference.
7.8. If the Seller disagrees with the Buyer's demands, the Seller must, no later than 14 (fourteen) calendar days from the date of receipt of the Buyer's request through 5w30.lt, provide the Buyer with a detailed reasoned written response.
7.9. The Seller undertakes to fulfill other obligations imposed on the Seller by the Rules and the laws of the Republic of Lithuania.
8. Prices of Goods, Payment Procedure, and Terms
8.1. The prices of goods on 5w30.lt are indicated in euros, including the VAT rate applicable under the legislation in force at the time, as well as any other taxes, if applicable.
8.2. The Buyer can pay for the ordered goods using one of the following methods (the choice may be limited, so the final list of payment methods applicable to the respective order is indicated next to the relevant order):
8.2.1. Using electronic banking;
8.2.2. By bank transfer;
8.2.3. Using other methods specified on the 5w30.lt website.
8.3. When the Seller receives payment for the goods or receives confirmation of purchase financing (when such a payment method is applicable and if the Buyer has chosen the payment method specified in Clauses 8.2.4 – 8.2.5), the order for the goods is confirmed.
8.4. The price of goods after the Seller confirms the order can only be changed in exceptional cases, such as when the price of goods changes due to a technical error in the information systems, correction of obvious (typographical) errors, or other objectively significant reasons beyond the Seller's control (provided there is evidence supporting these reasons). If in such a case the Buyer does not agree to purchase the item at the new price, the Buyer may cancel the order by informing the Seller through the contact details provided on the 5w30.lt electronic commerce website within 2 (two) working days. Upon cancellation of the order under this clause, the Seller undertakes to refund to the Buyer all amounts paid by him/her under such canceled order.
8.5. When the Buyer selects multiple different items, the Buyer's shopping cart may be divided into separate shopping carts for each item, and separate orders may be formed based on such shopping carts. In such a case of division, the cost of additional services for the specific order (e.g., delivery, handling, etc.) is correspondingly divided among the separate orders, so it may differ from the service prices specified in the description of the specific item.
9. Delivery of Goods
9.1. When ordering goods, the Buyer can choose one of the delivery methods specified in the specific offer of goods sold by the Seller.
9.2. If the Buyer selects the home delivery service when placing an order:
9.2.1. The Buyer undertakes to provide the exact delivery location for the goods.
9.2.2. The Buyer undertakes to accept the goods personally. When accepting the goods, it is necessary to present a valid identity document (identity card, passport, or new driver's license). If the Buyer does not accept the goods personally, even though the goods have been delivered to the address specified by the Buyer, the Seller has the right to transfer the goods to another person at the address specified by the Buyer, and the Buyer has no right to make claims to the Seller regarding the improper delivery of goods to another person.
9.2.3. The goods are delivered by the Seller or his authorized representative.
9.2.4. The fee for the home delivery service does not include the delivery/carriage of the ordered goods into the building.
9.3. If the Buyer selects the option of picking up the goods at one of the Lithuanian post offices when placing an order:
9.3.1. The Buyer can pick up the goods at one of the Lithuanian post offices by paying in advance.
9.3.2. The ordered goods must be collected no later than within 3 (three) working days after the courier informs the Buyer by email or SMS message that the goods are ready for collection.
9.3.3. The goods can be collected not only by the recipient specified in the order but also by another person specified at the time of placing the order. When collecting the goods, it is necessary to have a valid identity document (identity card, passport, or new driver's license) and present it to the Lithuanian Post employee.
9.3.4. The service of collecting goods at Lithuanian post offices is not provided in the following cases:
9.3.4.1. If the total weight of the ordered goods exceeds 20 (twenty) kg.
9.3.4.2. If the overall dimensions of the goods ordered from the Seller do not allow for the provision of this service.
9.4. The Buyer can collect the goods free of charge at 5w30.lt stores. If the Buyer selects this option when placing an order:
9.4.1. The ordered goods must be collected no later than within 5 (five) working days after the Seller informs the Buyer by email or SMS message that the goods are ready for collection.
9.4.2. Only the person who placed the order or the person specified at the time of placing the order can collect the goods. When collecting the goods, it is necessary to have a valid identity document (identity card, passport, or new driver's license) and present it to the 5w30.lt employee.
9.5. If the Buyer selects the option of Goods delivery to an Omniva parcel terminal or to an LP EXPRESS self-service parcel terminal when placing an order:
9.5.1. Goods weighing less than 30 kg can be collected at Omniva parcel terminals or LP EXPRESS self-service parcel terminals. Goods weighing more than 30 kg are not delivered to parcel terminals or self-service terminals.
9.5.2. The parcel from the Omniva parcel terminal must be collected within 7 (seven) calendar days after the Seller informs the Buyer by email that the item can be collected. The parcel from the LP EXPRESS self-service parcel terminal must be collected within 5 (five) calendar days after the courier informs the Buyer that the item can be collected.
9.6. Delivery times specified in the Product description are preliminary. The Seller delivers the goods to the Buyer based on the delivery times specified in the order confirmation. Delivery times do not apply in cases where the necessary goods are not available in the Seller's warehouse, and the Buyer is informed of the shortage of goods ordered by him/her. By confirming these Terms, the Buyer agrees that in exceptional cases, the delivery of goods may be delayed due to unforeseen circumstances beyond the Seller's control. In such cases, the Seller undertakes to immediately contact the Buyer and agree on the delivery times and other conditions. If the Seller does not deliver the goods within the delivery time specified in the order, and if the Parties do not agree on an additional delivery time, the Buyer may exercise the right specified in Clause 11.1 of the Terms - to refuse the purchase of goods or services - sales agreement.
9.7. The Seller is released from liability for the breach of delivery times if the goods are not delivered to the Buyer or are not delivered on time due to third parties unrelated and/or independent of the Seller's fault or due to circumstances dependent on the Buyer.
9.8. During the delivery of the goods to the Buyer, the Buyer must, together with the courier, or in the case of physical collection of the goods in the store, with 5w30.lt or its authorized representative, inspect the condition of the shipment and the item(s), and sign the delivery-acceptance document. When the Buyer signs the delivery-acceptance document, it is considered that the item is delivered in a satisfactory condition, without damages not attributable to factory defects, and there are no discrepancies in the item(s) packaging (those that can be detected during external inspection of the goods). If the Buyer notices that the packaging of the delivered item(s) is damaged (crushed, wet, or otherwise externally damaged), the item(s) are damaged and/or the item(s) are not in the appropriate condition, the Buyer must note this in the delivery-acceptance document and, in the presence of the courier, or in the case of physical collection of the goods in the store, with 5w30.lt or its representative, prepare a free-form report on the damage/discrepancies of the shipment and/or item(s). If the Buyer fails to take these actions, the Seller is released from liability for damages to the goods, unless such damages are attributable to factory defects, and for discrepancies in the packaging of the goods only if these discrepancies can be identified during external inspection of the goods.
9.9. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the goods are delivered to the Buyer.
9.10. If, based on Clauses 9.2 – 9.5, the Buyer does not collect the goods within the specified period or they cannot be handed over to the Buyer, and the Buyer has paid for the goods and their delivery, the representatives will contact the Buyer regarding another delivery time and/or method. If the Buyer still does not collect the goods or they cannot be handed over, such goods are returned to the Seller, the order is canceled, and the Buyer is refunded the money paid for the goods, minus bank charges applicable to the Seller for bank transfers made, and the delivery fee, if applicable.
If, based on Clauses 9.2 – 9.5, the Buyer does not collect the goods within the specified period or they cannot be handed over to the Buyer and the Buyer has not paid for the goods, such goods are returned to the Seller, and the order is canceled.
Warranty of goods quality and fitness for use term
10.1. The characteristics of each Seller's goods for sale are indicated in the description of each item.
10.2. The goods offered by the Seller are of suitable quality. The goods comply with the purchase and sale agreement if:
10.2.1. the goods correspond to the description provided by the Seller and have the same characteristics as the goods that the Seller presented as an example or model in advertising on 5w30.lt;
10.2.2. the goods are suitable for the purpose for which goods of that kind are usually used;
10.2.3. the goods comply with the quality indicators that are usually characteristic of goods of the same kind and which the Buyer can reasonably expect based on the nature of the goods and the publicly announced statements of the manufacturer, its representative, or seller, including advertising and labeling of goods, regarding the specific characteristics of the goods.
10.3. The Seller is not responsible for the fact that the dimensions, shape, color, or other parameters of the goods sold by the Seller may not correspond to the actual dimensions, shapes, colors, or other parameters due to the characteristics of the Buyer's display device or other technical reasons beyond the Seller's control. Product photos are for illustrative purposes only and are exemplary. The colors, inscriptions, parameters, dimensions, sizes, functions, and/or any other characteristics of the original products may appear differently in reality due to their visual features, so please refer to the characteristics of the goods specified in the descriptions of the goods. It is recommended for the Buyer to read the description of the goods.
10.4. For different types of goods, the Seller provides a warranty of a certain duration, the specific terms and conditions of which are indicated in the descriptions of such goods or together with the invoice corresponding to the warranty document.
10.5. The warranty provided by the Seller does not limit or restrict the rights of consumers established by legal acts to acquire a defective product or service.
10.6. The Seller provides warranty maintenance services for goods.
10.6.1. if the service center(s) providing warranty service is located outside the Republic of Lithuania, the Seller arranges the shipment of the Goods to such center(s);
10.6.2. if the service center(s) providing warranty service is located in the Republic of Lithuania, the Buyer is directed to such center(s).
10.7. The warranty does not apply to information contained in information media. Expenses related to data loss or restoration are not covered.
10.8. In cases where specific goods are subject to a certain fitness for use term established by legal acts, the Seller undertakes to sell such goods to the Buyer in a way that provides the Buyer with a real opportunity to use such goods until the end of the fitness for use term.
11. Right of withdrawal from the purchase-sale agreement, return, and exchange procedure
11.1. Right of withdrawal from the purchase-sale agreement:
11.1.1. The Buyer, without specifying a reason, has the right to withdraw from the purchase-sale agreement within 14 (fourteen) days by informing the Seller. The Buyer cannot exercise this right when entering into one of the contracts listed in Article 6.22810(2) of the Civil Code of the Republic of Lithuania.
11.1.2. The Buyer informs 5w30.lt of the withdrawal from the purchase-sale agreement by submitting a clear statement indicating their decision to withdraw from the agreement. The notification of withdrawal from the agreement is sent by email to info@5w30.lt. Upon receiving the Buyer's notification, 5w30.lt immediately sends a confirmation of receipt of the notification.
11.1.3. The 14 (fourteen) day period for exercising the right of withdrawal from the purchase-sale agreement is calculated as follows: a. when the purchase-sale agreement is concluded – from the day the Buyer or the person specified by them, excluding the carrier, receives the ordered goods; b. if the Buyer orders more than one item in a single order and the items are delivered separately – from the day the Buyer or the person specified by them, excluding the carrier, receives the Seller's goods; c. if the goods are delivered in different batches or parts – from the day the Buyer or the person specified by them, excluding the carrier, receives the last batch or part; d. if an agreement is concluded for the regular delivery of goods over a specified period, – from the day the Buyer or the person specified by them, excluding the carrier, receives the first item.
11.1.4. If the Buyer withdraws from the purchase-sale agreement before the goods are delivered to them, the Buyer must inform 5w30.lt through the contact details specified on the website. The Buyer's withdrawal is formalized as a rejection of the order, and the Seller is informed accordingly.
11.1.5. If the Buyer withdraws from the purchase-sale agreement after the goods have been delivered or they have been collected, the provisions specified in Section 11.6 of the Rules apply.
11.2. Rules for exchanging and returning goods of appropriate quality
11.2.1. The Buyer has the right to exchange purchased goods for goods of similar dimensions, shape, color, model, or completeness within 14 (fourteen) days from the date of delivery of the goods to them. If there is a price difference when exchanging goods, the Buyer and the Seller must settle according to the recalculated prices. The Buyer's notification of the intention to exercise the right provided in this section of the Rules, along with the returned goods, is sent by email to info@5w30.lt.
11.2.2. The consumer's right to withdraw from a distance or off-premises contract does not apply to these contracts:
service contracts under which the services are fully provided to the consumer, if the consumer has given clear consent before the service is provided and acknowledged that they will lose the right to withdraw from the contract once the business has fully performed the contract;
contracts for the sale of goods or the provision of services, the price of which depends on financial market fluctuations during the withdrawal period specified in this paragraph 1 of this article;
contracts for goods made according to the consumer's specifications or clearly personalized goods, or for goods that are clearly tailored to the consumer's personal needs;
contracts for perishable goods or goods with a short shelf life;
contracts for sealed goods which are not suitable for return for health protection or hygiene reasons and were unsealed after delivery;
contracts for goods which, after delivery, due to their nature, are inseparably mixed with other items;
contracts for alcoholic beverages, the price of which is agreed upon at the time of the purchase-sale agreement and which are delivered within thirty days of the conclusion of the agreement, and the actual value of the beverages depends on market fluctuations;
contracts concluded at a public auction;
contracts for accommodation, goods transport, car rental, public catering, or leisure services, if the contract specifies a specific date or period for the provision of services;
contracts for the supply of digital content, if the supply of digital content began to the consumer with the consumer's clear prior consent and acknowledgment that this would result in the loss of the right to withdraw from the contract.
11.2.3. Goods purchased at retail locations are exchanged and returned in accordance with the "Retail Rules" approved by the Government of the Republic of Lithuania on July 22, 2014. Within the period specified in Section 11.3.1 of the Rules, the Buyer has the right to exchange and return all goods that do not fall into this list:
11.2.3.1. tobacco and tobacco products;
11.2.3.2. perfumes, cosmetics, and toiletries;
11.2.3.3. photographic and cinematographic goods;
11.2.3.4. printed books, reproductions, and other printing industry products;
11.2.3.5. Fabrics;
11.2.3.6. Carpeting, except for carpets and rugs;
11.2.3.7. Knitted men's, boys', women's, or girls' underwear;
11.2.3.8. Baby clothes;
11.2.3.9. Socks, stockings, tights, and similar items;
11.2.3.10. Tailored men's, boys', women's, or girls' underwear shirts, nightshirts, pajamas, and similar items;
11.2.3.11. Bras, belts, corsets, and similar items;
11.2.3.12. Pearls, gemstones, precious metals, and their products, except artificial jewelry;
11.2.3.13. Machinery and mechanical equipment;
11.2.3.14. Electrical machinery and equipment, sound recording and playback devices, and television video and audio recording and playback devices;
11.2.3.15. Land transport vehicles;
11.2.3.16. Ships, boats, and floating structures;
11.2.3.17. Optical, photographic, cinematographic, measuring, checking, medical, or surgical instruments and apparatus;
11.2.3.18. Watches;
11.2.3.19. Musical instruments;
11.2.3.20. Weapons and ammunition;
11.2.3.21. Furniture, bedding items, lamps;
11.2.3.22. Toys, games, except for sports and fishing equipment;
11.2.3.23. Artworks, collectibles, and antique items;
11.2.3.24. Plants, animals, and food products of suitable quality;
11.2.3.25. Weighing and measuring goods, which were specially prepared, cut, sliced, etc., at the consumer's request.
11.2.4. Upon receiving the goods, the Seller undertakes to replace them with the same items only in the form, size, color, model, or completeness specified by the Buyer. If the Seller does not have suitable replacement goods, they refund the Buyer the amount paid for the goods. The money is refunded to the Buyer within 14 (fourteen) calendar days from the date when the Seller received the Buyer's notification of the intention to exercise this right, and if the Item is not returned to the Seller, the term specified in this paragraph is calculated from the date of the Item's return to the Seller.
11.2.5. By confirming these Rules, the Buyer agrees that the money will be refunded in the same way as it was paid, except in cases where payment is made to the Seller's authorized representative, as well as cases where the Buyer and the Seller agree otherwise.
11.2.6. The procedure for returning goods and money is specified in Clause 11.6 of the Rules.
11.4. Rules for exchanging and returning goods of improper quality
11.4.1. Defects of sold goods are rectified, goods of inadequate quality are exchanged, returned following the procedure established in the Rules, and taking into account the requirements of the laws of the Republic of Lithuania.
11.4.2. If the Buyer purchased goods of improper quality and indicated this in the handover-acceptance document (if not indicated, the provisions of Clause 11.3 of the Rules apply) or the inadequate quality of the goods is manifested by a manufacturing defect present at the time of purchase, or non-compliance with the manufacturer's specified specifications, the Buyer may return the goods and, at their discretion, may demand:
11.4.2.1. that the Seller rectifies the defects of the goods irreversibly within a reasonable period, if the defects can be rectified;
11.4.2.2. that the purchase price be correspondingly reduced;
11.4.2.3. that the goods be replaced with a similar quality product, except in cases where the defects are minor or they occurred due to the Buyer's fault;
11.4.2.4. to return the paid price and terminate the purchase-sale agreement, when the sale of goods of improper quality constitutes a fundamental breach of the order.
11.4.3. The Buyer may choose only one of the rights protection methods provided for in Clause 11.4.2 of the Rules. The Buyer must declare their choice when returning the goods to the Seller. If the Buyer chooses a method provided for in Clause 11.4.2, the Seller cannot implement it, the Seller offers an alternative method provided for in Clause 11.4.2. The Buyer has no right to change the chosen rights protection method. The Buyer has no right to terminate the purchase-sale agreement if the defect of the goods is minor.
11.4.4. In order to return the goods, the Buyer must adhere to these conditions:
11.4.4.1. notify the Seller via the contact specified in the invoice or by email info@5w30.lt, indicating the returned goods;
11.4.4.2. present the document of purchase of goods, the warranty confirming document (if issued);
11.4.4.3. submit a request in free form and submit it to the Seller.
11.4.5. The Buyer has the right to return goods of improper quality within the quality guarantee period specified in the purchase document, which is indicated by the Seller, from which the Buyer purchased the goods.
11.4.6. The Buyer must pay for the delivery costs of the goods and the return costs of the goods, and the Seller, upon ensuring that the goods are returned due to improper quality, must reimburse the Buyer for the delivery and return costs incurred by the Buyer, except for the exceptions provided for in the Rules. The Buyer can return the goods in the following ways: deliver the goods to the pickup point in r Kaunas, deliver using the courier services of AB Lietuvos paštas, UAB "DPD Lietuva", UAB "Venipak Lietuva". The return costs are compensated by submitting a document proving the return costs, the refunded amount for delivery costs cannot exceed the delivery costs of the goods. When returning goods, Clause 11.6 of the Rules shall apply.
11.4.7. Money is refunded to the Buyer within 14 (fourteen) calendar days from the date the Seller received the Buyer's notification of goods of improper quality, and if the goods are not returned to the Seller, the period specified in this clause is calculated from the day the goods are returned to the Seller. By confirming these Rules, the Buyer agrees that the money will be refunded in the same way as it was paid, except in cases when payment is made to the Seller's authorized representative, as well as cases when the Buyer and the Seller agree otherwise.
11.4.8. Money is not refunded for those goods which were intentionally or due to negligence damaged (affected by chemicals, water, open fire, high temperature, sharp objects, etc.), or if the rules of use or storage of the goods were violated, or if the goods were used improperly or not for their intended purpose.
11.4.9. Separate rules for the return of goods of improper quality from the Seller may be provided for in the warranty documents provided with them. Such Seller's applicable rules for the return of goods are applied only to the extent that they do not contradict these Rules. In case of inconsistency between these Rules and the relevant Seller's applicable rules, preference is given to these Rules.
11.5. Exchange and return of goods for delivering incorrect goods
11.5.1. If the Buyer received incorrect goods, the Buyer must immediately, but no later than within 7 (seven) working days, inform by email info@5w30.lt . In case the Seller does not have the ordered goods, the Seller refunds to the Buyer the money paid for the product(s). Money is refunded to the Buyer within 14 (fourteen) calendar days from the date the Seller received the Buyer's notification of contract termination, and if the Item is not returned to the Seller, the period specified in this clause is calculated from the day the Item is returned to the Seller.
11.5.2. The procedure for returning goods and money is specified in Clause 11.6 of the Rules.
11.6. Procedure for returning goods and money
11.6.1. For the return of goods purchased from the Seller, the Buyer has the right to apply directly to the Seller.
11.6.2. The Buyer may exercise the right to return goods only if the deadline for returning the goods has not been missed. The requirements apply: the item was not damaged or significantly changed in appearance, and it was not used - all returnable items must have authentic labels, protective bags, and original packaging.
11.6.3. All gifts presented together with the purchased item must be returned at the same time, except when the purchased item is returned due to its quality defects, and the gifts provided with it, due to their nature, have been consumed or the usability period of such gifts has expired from the date of purchase of the item until the day the defects of this item became apparent.
11.6.4. When returning goods, the Buyer must indicate the sender's address and properly pack the item so that it is not damaged during shipping. The Seller from whom the Buyer purchased the item has the right not to refund money for items returned with defects. The Seller is not responsible for shipments that were sent by the Buyer improperly packaged, with an incorrect address, as well as if the shipments were lost or damaged during return to the Seller.
11.6.5. If the Buyer purchased a set of goods from 5w30.lt, they must return the entire set of goods to the Seller, i.e., the Buyer exercising their rights to return goods can only do so with regard to all the goods included in the set. In the event that at least one of the goods included in the set does not meet the requirements specified in Clause 11.6.2, the Seller has the right to refuse to accept the returned entire set of goods.
11.6.6. The Buyer, having exercised the rights provided for in Clauses 11.1-11.5 of the Rules, must fulfill the requirements for returning goods stipulated in the Rules and comply with the procedure established therein.
11.6.7. The Buyer can return the goods by delivering them to the 5w30.lt stores, returning them through 5w30.lt couriers. The goods must be returned to the address specified on the 5w30.lt website. The Buyer arranges the procedure and conditions for the delivery of heavy goods (to assess the quality of goods, to exchange, repair, or return them) with the Seller separately by phone or email info@5w30.lt or the Buyer can deliver them directly to the Seller.
11.6.8. If the Buyer has exercised the rights provided for in Clauses 11.1, 11.3-11.5 of the Rules, the money is refunded to them within 14 (fourteen) calendar days from the date the Seller received the Buyer's notification, and if the item is not returned to the Seller by the Buyer, the term specified in this section is calculated from the date of the item's return to the Seller.
11.6.9. By confirming these Rules, the Buyer agrees that the money will be refunded in the same way as it was paid, except in cases where payment is made to the Seller's authorized representative, as well as in cases where the Buyer and the Seller agree otherwise.
11.6.10. When exercising the rights provided for in Clauses 11.1.-11.3 of the Rules, the Buyer is refunded the price of the goods. Delivery costs are not refunded. When exercising the rights provided for in Clauses 11.4-11.5 of the Rules, the Buyer is refunded: the price of the goods, the delivery costs of the goods, and the return costs of the goods are not compensated.
11.6.11. If the Buyer chooses a different method of delivery for the goods than the one offered by the Seller as the cheapest method of delivery, announced HERE, the costs of the chosen alternative method of delivery exceeding those of the Buyer's chosen method of delivery are not refundable.
11.6.12. The Seller has the right not to refund the amounts paid by the consumer until the goods are delivered to 5w30.lt and have not been checked by the Seller for compliance with Clause 11.6.2 of the Rules.
11.7. The Buyer, believing that their rights have been violated, must, no later than three months from the date of the violation, submit a written request to the Seller and state their demands. The Seller must consider the request free of charge within 14 days and provide a detailed reasoned written response based on documents. If the issues cannot be resolved, the Buyer has the right to apply to a non-judicial body resolving consumer disputes (State Consumer Rights Protection Authority, address Vilniaus g. 25, LT-01402 Vilnius, www.vvtat.lt) or to court.
12. Liability
12.1. The Buyer is responsible for any unlawful actions performed using 5w30.lt.
12.2. The registered Buyer is responsible for the storage and/or transmission of their login data to third parties. If a third party uses the services provided by 5w30.lt by logging in using the Buyer's login data, the Seller considers this person to be the Buyer.
12.3. The Seller is released from any liability in cases where losses arise because the Buyer, disregarding the Seller's recommendations and their own obligations, did not familiarize themselves with these Terms, Privacy Policy, or the terms of use of www.5w30.lt, although this opportunity was provided to them.
12.4. If 5w30.lt provides links to websites of other third parties, 5w30.lt does not guarantee that the information available by clicking on these links is correct, comprehensive, or accurate. Third parties are responsible for the content, accuracy, completeness, and accuracy of the information provided by them. 5w30.lt is not obligated to verify external information transmitted or stored, or to identify unlawful actions.
Marketing Measures of 5w30.lt
The Seller may initiate various promotions or games on 5w30.lt at their discretion.
5w30.lt has the right to unilaterally change the terms of promotions or games, as well as to cancel them, without separate notice.
Exchange of Information
All communication related to the purchase of goods using 5w30.lt is carried out using the contacts provided on the 5w30.lt e-commerce website.
In accordance with these Rules, the terms of use of www.5w30.lt, and the Privacy Policy, 5w30.lt sends all messages to the Buyer during registration or when ordering goods to the email address or SMS message specified by them.
Final Provisions
15.1. These Rules are drawn up in accordance with the laws of the Republic of Lithuania.
15.2. The relations arising under these Rules are governed by the laws of the Republic of Lithuania.
15.3. All disputes arising from the implementation of these Rules are resolved through negotiations. If an agreement cannot be reached within 20 (twenty) calendar days, disputes are resolved in accordance with the laws of the Republic of Lithuania.
15.4. If the Buyer disagrees with the response of 5w30.lt to the Buyer's written claim, the Buyer (a natural person, a consumer) can submit their request/complaint regarding the product purchased from 5w30.lt to the State Consumer Rights Protection Authority (Vilniaus g. 25, 01402 Vilnius, email tarnyba@vvtat.lt, tel. 85 262 67 51, fax (85) 279 1466, on the website www.vvtat.lt (also to the territorial divisions of the State Consumer Rights Protection Authority in the counties) - or fill in the application form on the EGS platform https://ec.europa.eu/odr/.
CONDITIONS OF RETURN AND QUALITY GUARANTEE FOR LEGAL ENTITIES (BUSINESS ENTITIES)
Product photos are for illustrative purposes only; actual products may differ from those shown. The specified photos cannot be used as a basis for claims. If there are any doubts about the specified product, please contact the sales manager before purchasing the product. The product is considered of good quality if it corresponds to the example, model, or description provided in the Online Store.
The manufacturer's warranty obligations apply only if the conditions of use of the product are not violated. To avoid misunderstandings, we recommend carefully reading the product's operating instructions if available. The warranty is valid only if the Buyer provides the Seller with a purchase receipt, invoice, other purchase-sale document, or any other document confirming the purchase of the product from the Seller.
Quality products that meet the order cannot be returned or exchanged. The right to refuse a remote contract without stating a reason within 14 (fourteen) days is not applicable to legal entities. Poor-quality products must first be presented to the Seller's warranty service, and only after it is determined that the products cannot be repaired, they are exchanged for others and/or returned.
The Buyer covers the costs of returning the goods. Money for returning the goods is not refunded for the amount paid for the delivery of the goods. Money for the goods is refunded to the Buyer only after the goods are actually returned to the Seller.